We provide assurance through an Incident Response Retainer.
In a retainer agreement, we establish clear agreements in advance regarding response times, hourly rates, and confidentiality.
We guarantee a minimum deployment of 1 hour, during which we provide advice on initial steps towards recovery via telephone. Within 3 hours, we commence the investigation or dispatch a team to arrive on-site.
Included hours (in the Silver and Gold packages) can be utilized elsewhere, such as for drafting an incident response plan or providing incident response training.
Description
Bronze
Silver
Gold
Duration
1 year
1 year
1 year
Guaranteed assistance within an hour
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v
v
Onboarding workshop
v
v
v
Number of included hours
-
40 hours
120 hours
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This is a session of approximately one hour, intended to quickly and effectively initiate a potential incident response process. During this session, we discuss business activities, the structure of the IT environment, how to access the retainer, and the initial steps in the event of an incident.
Both options are possible, and the most suitable option will be decided in consultation with the client.
Yes, it's possible to opt for a retainer with monthly termination. There will be an additional cost associated with this.
The unused hours can be utilized for other services we provide:
- Incident Response Readiness assessment
- Incident Response plan review or development
- Incident Response training (tabletop)
- Conducting a Compromise Assessment
Yes, in this case we recommend opting for the Silver or Gold package. The included hours can be used to draft an incident response plan that is specific to your organization. If available, we can also review an existing plan/playbook.